Video Visits Frequently Asked Questions
How to Get Started
Scheduled Video Visits FAQs
Not at this time. Currently, video visits are scheduled by the provider office. If you're interested in scheduling a video visit, please contact your provider via MyChart or call your provider's office.
Scheduled appointment video visits are an easy way to see a provider for consultation and treatment with your primary care provider or specialist.
The cost of a video visit is the same cost as an in-person visit with your provider. Your insurance will be billed for this visit and collect a co-pay per your insurance. Any portion not covered by your insurance plan will be billed and collected after the visit.
Baptist Health scheduled video visits can be accessed through MyChart. Login to MyChart to start your video visit or set up a MyChart account. Your video visit will begin through MyChart. If you are on a desktop, it will open a new browser. If you are on a mobile device, please download the Baptist Health MyHealth app before your video visit begins.
MyChart will open a new browser when you launch your video visit, through a secure portal. No other video software is needed.
If you're on a mobile device, it's recommended you download the Baptist Health MyHealth app from the app store. After downloading, you will log in to MyChart by selecting MyChart from the bottom bar.
You must be located in same state where your provider's office is located in at the time of the video visit. I.E., if your provider is located in Kentucky, you must be in Kentucky at the time of the video visit.
You can be scheduled for a video visit on the same days and hours that your provider's office is open.
Medications may be prescribed if the provider decides this is an appropriate treatment. Certain controlled medications may not be prescribed through virtual care. Prescriptions will be sent to the pharmacy of your choice.
How to Get Started with a Scheduled Video Visit
Next Steps with MyChart
Discover MyChart, a free patient portal that combines your Baptist Health medical records into one location. Schedule appointments, review lab results, financials, and more! If you have questions, give us a call.