How Do Scheduled Video Doctor Visits Work?

Scheduled video visits can be used for secure virtual primary care visits or virtual specialists visits whenever your provider's office is open. Scheduled video visits:

• Require a MyChart account.
• Require a scheduled appointment.
• Uses video on your smartphone, tablet, or computer.
• Are the same cost as an in-person provider visit.

What is a Virtual Urgent Care Video Visit?

Urgent care video visits provide access to urgent care 24 hours a day, 7 days a week. Urgent care video visits:

• Require a MyChart account.
• Conducted on an on-demand basis.
• Uses video on your smartphone, tablet, or computer.
• Your insurance will be billed for this visit and collect a co-pay per your insurance. Any portion not covered by your insurance plan will be billed and collected after the visit.

How do eVisits Work?

eVisits are a simple way to connect with highly qualified Baptist Health urgent care providers online without an appointment, using an online questionnaire via MyChart. eVisit questionnaires:

• Require a MyChart account.
• Are reviewed by a provider and follow up with a diagnosis & treatment plan within 4-6 hours. Typically, our providers can follow up with a treatment plan in less than 2 hours.
• Do not require or use video.
• Cost $30, with no insurance billed for eVisits. 

When to Use a Virtual Care Visit

Virtual Care services allow you to access care anywhere, via smartphone, tablet, or computer. A Virtual Care visit with a provider is perfect if:

• Your doctor's office is closed.
• You feel too sick to drive.
• It's difficult to get to a doctor's office.
• You're away from home.
• You have children at home and are not able to bring them to a doctor's office.

Some of the conditions and symptoms treated by virtual healthcare visits include:

• Headache
• Pink eye
• Rashes
• Fever
• Seasonal allergies
• Cough
• UTIs and bladder infections

When to See a Doctor In-Person

Virtual healthcare visits should not be used in an emergency situation. The Emergency Room may be a good option if you are experiencing:

• Any life-threatening or disabling condition. 
• Severe shortness of breath. 
• Chest pain.
• Numbness in the face, arm, or leg.
• Difficulty speaking. 
• A cut or wound that won't stop bleeding. 
• High fever with stiff neck, mental confusion or difficulty breathing. 
• Unexplained or sudden loss of consciousness. 
• Obvious broken bones. 
• Coughing or vomiting blood. 
• Major injuries. 
• Severe abdominal pain.

If you believe you are having a medical emergency, please call 911.