Video Visits Technical Requirements

How to Get Started

Mobile App Video Visit Step by Step Instructions

Computer Video Visit Step by Step Instructions

Quick Tips for Your Best Care

To ensure you have the best experience during your Virtual Care video visit, follow these tips:

Registering

You will need a MyChart account in order to use Virtual Care. If you currently have a MyChart account, please login. If you need to create an account, start here. To find out about MyChart benefits and how to setup an account, learn more here.

Mobile App

If you are on a mobile device, it is recommended that you download the Baptist Health MyHealth app. Once you open the MyHealth app, select MyChart in the bottom bar and log in to your account.

Web

To begin your video visit, visit Baptist Health MyChart. Video visits work in most browsers. No additional software is needed. If you are on mobile, it is recommended that you download the Baptist Health MyHealth app. Once you open the MyHealth app, select MyChart in the bottom bar and log in to your account.

Visit Visuals

When starting your video visit, please center the camera on yourself and make sure the environment around you is well lit. Avoid having a window or other bright light directly behind you so our providers can see your face.

How to Get Started with a Scheduled Video Visit

Log in to MyChart. If you aren’t already using MyChart, your provider sent you an instant activation link when you set your video appointment.

If you are on a mobile device, be sure you have downloaded the Baptist Health MyHealth app. Once you open the MyHealth app, select MyChart in the bottom bar and log in to your account.

Select “Visits” – do not confuse your appointment with an Urgent Care Video Visit.

Select your Video Appointment.

Your browser will launch a new window and your provider will appear on the screen shortly.

Next Steps with MyChart

Discover MyChart, a free patient portal that combines your Baptist Health medical records into one location. Schedule appointments, review lab results, financials, and more! If you have questions, give us a call.

502.253.4820

Care Finder

Care Finder asks you about your symptoms to recommend the most convenient care options for you to receive care, including online eVisits or video visits or in-person care.