SMS Terms & Conditions
When you provide your cell phone number to a Baptist Health provider (including a Baptist Health hospital, a Baptist Health Surgery Center, Baptist Health Medical Group, or Baptist Health home care agency), you may receive text communications from Baptist Health and our vendors related to your relationship with Baptist Health, including but not limited to the following:
- updates about your Baptist Health MyChart account
- one-time passcode
- billing notifications
- prescription and/or appointment reminders
- requests to complete surveys for improvement purposes, and care management
Security
Text messages may be seen by individuals who have access to your phone and are not secure. You should not use text message to communicate directly with your care team about specific medical questions.
Opting Out
You can opt-out of SMS messages by texting STOP to the respective short code. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from. If you want to join again, sign up through Baptist Health MyChart or text HELP to the short code for instructions. Alternatively, if you have a Baptist Health MyChart account, you can opt out of SMS messages by going to the “Communication Preferences” tab within your Baptist Health MyChart account. You can also inform Baptist Health staff during the registration process if your preference is to opt out of receiving text messages, and they will update your preferences in our systems.
Need Help?
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at 502-896-3035.
Carriers are not liable for delayed or undelivered messages. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. Our Notice of Privacy Practices is located here: Baptist Health Notice of Privacy Practices - Baptist Health.