Baptist Health Lexington receives Healthgrades Outstanding Patient Experience Award for second year in a row

Baptist Health Lexington is one of only five hospitals in Kentucky to receive the Healthgrades 2019 Outstanding Patient Experience Award. The hospital also received the Healthgrades 2018 Outstanding Patient Experience Award.

Baptist Health Lexington is one of only five hospitals in Kentucky to receive the Healthgrades 2019 Outstanding Patient Experience Award. The hospital also received the Healthgrades 2018 Outstanding Patient Experience Award.

Healthgrades is the leading online resource for information about physicians and hospitals.
Patient experience measures reflect how patients felt about the care they received at the hospital and if they would recommend the hospital.

Healthgrades bestowed the 2019 Outstanding Patient Experience Award honor on 434 hospitals throughout the United States, representing the top 15 percent of hospitals in the nation for patient experience.

As part of the analysis, Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2017 through December 2017 to identify hospital performance in this area. 

Healthgrades evaluated hospital performance by applying a scoring methodology to nine patient experience measures, using data collected from a 32-question patient experience survey of the hospital’s patients. The survey questions focus on patients’ perspectives of their care in the hospital, ranging from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients’ needs.