Patient Experience

Baptist Health is committed to providing excellent care for every patient. Whether you are here for a few hours or a few days, our high standards of care and patient safety remain the same. Our healthcare teams in the hospital, laboratory, outpatient services and home health will do their best to meet your needs. Please contact our patient experience team if you have questions or concerns.

Patient Experience Contacts at our Hospitals

Baptist Health Corbin: 606.523.8584

Baptist Health Floyd: 812.949.5866

Baptist Health Hardin: 270.706.1327

Baptist Health La Grange: 502.222.8660

Baptist Health Lexington: 859.260.6168

Baptist Health Louisville: 502.897.8210

Baptist Health Paducah: 270.575.2850

Baptist Health Richmond: 859.625.3446

If you would like to report a concern or complaint/grievance that occurred at a medical office, please contact our regional representatives:

Central Region (Hardin): 270.706.6900
East Region (Corbin, Lexington, Richmond): 859.260.4391
Kentuckiana Region (Floyd, La Grange, Louisville): 502.253.4842
West Region (Paducah): 270.415.7696
Episodic Care (Urgent Care, Physical Therapy and Occupational Medicine): 502.253.4852